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Terms and Conditions of Sale

None of the following terms affect your statutory rights as a consumer.

In these terms and conditions 'the Seller' means Solid Wood Company UK Limited, and 'the Buyer' means any person(s) or company buying goods from the Seller. 'Goods' means any furniture equipment or other chattels, whether or not intended to become affixed to realty, sold under the contract. 'The contract' means any contract to which these conditions apply.

Purchase, Price and Payment

1. The Seller shall sell and the Buyer shall purchase the products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller’s electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer. No servant or agent of the Company has authority to vary or waive any of these Conditions, except a Director doing so in writing.

2. Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

3. Payment of the price shall be due at the date of the order.

4. If the Seller is unable to deliver the goods ordered by the Buyer within 30 days due to insufficient stock then the amount paid by the Buyer will be refunded at the Buyers request until the stock is available. The Seller will not be obliged to offer any compensation for disappointment suffered.

5. If an Order is Cancelled by the Buyer which has been accepted by the Seller then a full refund of any money received will be made within 30 days, with the following exceptions:
- Any delivery charges incurred will be deducted from any refund
- Any manufacturers’ cancellation charges will be deducted from any refund

6. Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received payment in full.


1. Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are ready for delivery to such place as the Buyer may specify at the time the order is placed.

2. All orders over £300 for delivery to addresses within mainland GB are delivered free of charge, but does not cover delivery to Overseas, Ireland, Isle of Wight, the Channel Islands or any of the Scottish Isles. For delivery prices to these locations, please phone or email us. A separate quotation will be offered at time of enquiry.

3. The Seller shall use his reasonable endeavours to meet any date agreed for delivery.

4. Responsibility for the goods shall pass to the Buyer upon delivery.

5. The Seller shall be entitled to delay or cancel delivery if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the products by normal routes or means of delivery through circumstances beyond its control including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply.

6. The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.

7. If the Buyer fails to make any payments in accordance with the terms and conditions hereof the Seller may defer shipments or deliveries until receipt of payment is made.


1. All goods supplied by the Seller come with a manufacturer’s structural warranty of at least 12 months.

2. The Seller shall provide the Buyer with such information as is required to claim under the manufacturer's warranties. In the event of a claim, the Buyer shall in the first instance contact the Seller's customer service department

3. Except as stated above, the Seller shall not be liable to the Buyer by reason of any representation or any implied condition or warranty or any duty at common law or under the express terms of the Contract for any indirect or consequential loss or damage (whether for loss of profit or otherwise) costs, or expenses (whether caused by the negligence of the Seller, its employees, agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or re-sale by the Buyer. The Seller is not liable for punitive costs howsoever incurred.

4. Subject as expressly provided in these conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977) all warranties, conditions or other terms by statue or common law are excluded to the fullest permitted by the law. The Customer is advised to insure accordingly.

Damages & Returns

1. Any damage to the product must be reported within 7 days of delivery to the Seller's customer services department. If there is going to be a delay in the Buyer's ability to check the goods, this delay must be notified to the Seller prior to delivery. Subsequent damage reported must be of a structural nature as part of a defect in manufacturing.

2. The Buyer can cancel an order provided by the Seller provided that written notice is given to the Seller’s customer service department within 7 working days of receipt of the goods. The Buyer must ensure they take reasonable care of the goods received and make them available for collection. The Buyer will be charged the direct cost of returning the goods. Any money which has been paid by the Buyer will be refunded within 30 days provided that the Seller receives the goods in the same condition they were in at the time of delivery to the Buyer in their original packaging or similar, as items which are not adequately packaged at time of collection will not be collected, with the following exceptions:

- Any delivery charges incurred will be deducted from any refund

Description of Goods

1. In the event a product is listed with an incorrect price, incorrect description or incorrect image due to typographical error or error in information from our suppliers, we shall have the right to refuse or cancel any orders listed whether or not the order has been confirmed

2. Any variation agreed between the Parties as to the Goods to be sold must be in writing and shall be deemed to be an amendment to the Contract and shall not constitute a new Contract.

• English law is the proper law of the Contract and all disputes arising in connection with it are subject to the jurisdiction of the English Courts.


For all enquires or to request a copy of our latest catalogue, click on the following email link: sales@solidwoodcompany.com

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